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Communication

Communication is the act of conveying meanings from one entity to another. The steps to all communication are: The formation of communicative motivation or reason, message composition and message encoding. Communication skills are essential in Sales.

Togetherness

Agreement Frames Help You Reach A Solution Together

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In NLP the Agreement Frame is defined as a strategy to redirect a person’s argumentative energy, rather than attempting to overcome it. It's a great way to reduce resistance when communicating with people, especially during a negotiation.

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10 Touch Points That Make Or Break Sales

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Customer-Centricity creates positive Customer Experiences. In other words, for customers to perceive a business as being customer-focused it needs to be structured and managed like Jeff Bezos says, i.e. with the customer in mind.

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