Dean Mannix has delivered sales performance projects in over 25 countries and is recognised as one of Australia’s leading sales performance coaches. In 2007, he co-founded SalesITV and pioneered online video based 70:20:10 learning and social coaching programs in Australia. He is a leading authority on blended approaches to learning, performance and coaching for salespeople and sales leaders. Over the past two decades Dean has worked globally with a diverse range of clients including Goldman Sachs, Westpac, Oracle, Canon, News Corp, Commbank, Macquarie Bank, Fairfax, Meridian Energy, Westpac, Nomura Securities, Deutsche Bank, BT Financial Group, NAB, Suncorp, Bank of Queensland and the Boston Consulting Group. Dean holds a Law Degree from QUT, an Executive MBA from the AGSM, is an international best-seller and is also a qualified Yoga teacher.
Prospecting & Leads
Despite customers indicating they’re happy to help, the majority of salespeople are not turning that willingness into actual referrals. And customers aren’t the only people in our lives that would help us, if we were better at asking for help and staying top of mind.
Too many salespeople miss out on retention, referrals, re-pricing as delivery gets more expensive and taking care of more customer needs, because they’re not focused enough on delivering value once the sale is complete.
There are a multitude of ways to retain and grow existing customers and the same goes for securing new customers. Before you charge off into a frenzy of activity, it’s important to consider which of those is most likely to work best for you, your target market and the solution you sell.